5 Easy Steps to Enhancing Your Security Guard Service
When property supervisors employ security guard companies they have a picture in mind of what their contract security force will look like, but also often what they get isn’t what they pictured. What we have discovered is that almost all security guard businesses are capable of supplying the support that property supervisors want, but also often do not because of a lack of continuing excellent control procedures.
Security guard businesses are unlike any seller a property manager usually hires. If you employ a painter, you are able to see whether or not they do their jobs by taking a look at the walls. But when you employ a security guard company, how often can you see if the guard company is performing their job including running background checks and drug screenings, providing good training for your guards, and efficiently tracking and supervising your guards. In the majority of cases they probably are, but it’s important to employ a method of verification and quality control to make sure that problems connected with the deficiency of performing these jobs don’t start to occur.
In this guide we will talk five (5) simple steps to enhancing your security guard service and achieving everything you imagine as your perfect keyholding Enfield.
Display Your Guards Qualifications
In most states, guards are mandated to have a specified amount of training before they could start working as security guards. If your state is among those states, make sure your security guard company is compliant.
If you’re in a country where there are no state requirements for guard certification, then investigate the sort of training that is being provided by your security provider and ask yourself does it seem adequate.
Additionally, is your security guard firm performing background and drug screenings on all your guards until they send them to your property? If they are, they ought to be supplying you with verifications. Otherwise, why?
Another superb way to display if the guard is a fantastic fit for your house is to perform a brief”interview” to get a feel for the guard and to explain your expectations. This first conversation will tell you a lot about what to expect from this shield and it gives you an opportunity to request another shield if you think it is essential.
Assess Guard Training
Though most security guard businesses have a very thorough orientation that introduces every shield to the company itself, in many cases the guard’s orientation to his delegated land isn’t as complete. We predict the orientation for the delegated land”Website Specific Training”. Find out what your website specific training resembles:
• Can it occur at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security firm double lender? (Double banks is the process of having a seasoned guard working in the same time as the new guard.)
• How thoroughly are your post requests explained?
Determine the response to each of these questions and make certain they fit with what you believe is sufficient. You should even think about sitting in on your security guard business’s orientation and your website special training to acquire an understanding of what goes into preparing a shield to work in your premises.
Inspection Your Guard’s Supervision
Protect supervision is among the main factors of good security guard support. When security businesses deliver poor supervision, there isn’t enough emphasis put on preventing errors, problems, and complaints. Deficiency of supervision also removes the chance for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they start to feel their job isn’t important and they start to find themselves as less of a part of the security group. When guards don’t feel like part of your group it typically contributes to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors might not be included. If your contract does not require onsite oversight, how does your security guard firm remotely supervise its guards? Outside of the normal security firm field manager spot checks, the two methods of distant supervision that prove most successful are:
If your guards are required to produce rounds of your premises, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant way of tracking the guards while they are on your premises. These monitoring systems permit the security guard company to monitor the log and time the activity of the guards while they are making rounds to various areas on your premises. Most Officer Tour Tracking Systems can generate reports that enable the security guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be given with an updated version of those reports. Manufacturers of such systems comprise Deggy and Timekeeping Systems, Inc..
In addition to Officer Tour Tracking systems, we’ve discovered that having a method for guards to check in regularly with the security guard provider provides a way of making certain each guard is secure and alert. By having guards check-in regularly with the security guard company, at least every 30 minutes, guards believe their safety is important and being awake and attentive is an significant part their job.
Expand Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is happening with your security while you aren’t there. Through these inspections, make sure to ask your security guards questions about their duties and responsibilities to make sure they know their jobs. In fact, we suggest getting your security guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) with a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when choosing a security consultant be confident the consultant isn’t really a security guard company. If so, your audit is sure to develop problems with your current security guard company.